Terms & Conditions

These terms govern purchases in the BeeSet online shop at beeset.com.ua. By placing an order you confirm that you have read them and agree to them.

The seller

BeeSet online shop, Lviv, Ukraine. Seller: sole trader Luiza Solodka (ФОП Солодка Луїза Петрівна), tax number 2398318787. Phone +380 93 336 98 79, email [email protected], Monday to Sunday 09:00–20:00.

Placing an order

• Order through the site by adding goods to the basket and completing checkout, or simply by phone or email.
• Please give an accurate name, a reachable phone number and correct delivery details. We cannot deliver what is addressed wrongly.
• Your order is an offer to buy. The contract comes into being when we confirm the order by phone or message. Until then nothing is dispatched.
• If we cannot reach you on the number given after reasonable attempts over two working days, we may cancel the order and return the goods to stock.

Prices and payment

All prices on the site are shown in Ukrainian hryvnia (₴) and include all taxes applicable to us. Prices and stock can change at any time without prior notice. The price that applies to your purchase is the one we state when we confirm your order. If a price is obviously wrong because of a typing or system error, we will tell you before dispatch and you may either confirm at the corrected price or cancel at no cost. Payment methods are set out in Delivery Information.

Availability

We keep stock figures as accurate as we can, but we also sell on prom.ua and in person, so an item can occasionally sell out between your order and our call. In that case we offer an alternative, a wait, or a full refund of anything already paid — your choice.

Return and exchange of goods of proper quality

Under the Law of Ukraine "On Protection of Consumer Rights" you may return or exchange a non-food item of proper quality within 14 days of receiving it, not counting the day of purchase, provided that the item has not been used and keeps its presentation, consumer properties, seals and factory labels, and that you can show the receipt or other proof of purchase.

The statutory exclusions apply. The list of goods of proper quality not subject to exchange or return, approved by the Cabinet of Ministers of Ukraine, includes medicinal products and hygiene items; we treat sealed veterinary preparations the same way, because once a seal is broken their condition and safety can no longer be guaranteed. In practice: an unopened, unused preparation in intact factory packaging can be returned within 14 days; an opened one cannot.

Return postage for a good of proper quality is paid by the buyer. We refund the price of the goods by the same method you used to pay, after the parcel reaches us and we have checked it.

If the goods arrive damaged or are not what you ordered

Open and inspect the parcel at the carrier branch, in front of the employee, before you leave. If anything is broken, leaking, missing or wrong, have the carrier record it in an act and keep that document. Then contact us the same day on +380 93 336 98 79 or [email protected], with photographs if you can. We will replace the item or refund you in full, including the delivery cost you paid, and the return shipping in this case is at our expense. If a fault appears later but within the manufacturer warranty, write to us with the order number and photographs and we will take it up.

Veterinary preparations — please read

Varroa treatments and other veterinary preparations are sold for use strictly in accordance with the manufacturer instructions printed on the packaging: the dose, the number of strips per hive, the temperature range, the time of year, and the withdrawal period before honey is taken. We are a retailer, not a veterinary service — any advice we give is general and does not replace the manufacturer leaflet or your own veterinarian. We cannot accept responsibility for losses caused by use that departs from those instructions or by use in conditions the manufacturer excludes. Keep these products away from children, food and feed.

How to make a return

Call or write to us first so that we can agree the return and tell you where to send it: normally this is the same Nova Poshta branch or parcel locker your order was shipped from; the recipient is Luiza Solodka (Солодка Луїза Петрівна), phone +380 93 336 98 79. Put the goods in their packaging into the parcel, together with a note giving your name, phone number and order number. Please do not send returns as cash-on-delivery shipments — we cannot collect those.

Liability

We are responsible for delivering goods that match their description and are free of defects. We are not responsible for delays caused by the carrier, for the consequences of incorrect details given at checkout, or for circumstances beyond our reasonable control.

Disputes

We would far rather solve a problem with one phone call than with paperwork, so please call us first. Anything not settled that way is governed by the law of Ukraine.

Changes

We may update these terms. The version in force for your purchase is the one published on this page at the moment your order is confirmed.