Delivery Information

We ship across Ukraine from Lviv. You can collect your parcel at a carrier branch or have it brought to your address.

Carriers

• Nova Poshta — to a branch, to a parcel locker, or by courier to your door.
• Ukrposhta — to a post office; usually the cheaper option and often the only one in smaller settlements.

Delivery is charged by the carrier at its own current tariffs and paid by the buyer, unless a particular offer says otherwise. We do not add a handling fee on top of the carrier price.

Dispatch

We pack orders and hand them to the carrier on working days, Monday to Friday. An order confirmed earlier in the day normally leaves the same working day; an order placed in the evening, at the weekend or on a public holiday goes out on the next working day. How long the parcel then travels depends on the carrier and the destination — the carrier tracking, whose number we send you, is the accurate answer, and we will not promise a date we cannot control.

Payment

• Cash on delivery — you pay when you collect the parcel at the branch. The carrier charges its own fee for the money transfer.
• Prepayment by card or bank transfer — we send the payment details after we confirm the order.

For bulky orders or items we have to bring in specially, we may ask for a partial prepayment. We will always tell you before you commit to anything.

What happens after you place an order

• We check that everything you ordered is actually in stock.
• We call or message you on the number you gave us to confirm the items, the carrier, the branch and the payment method. An order is not dispatched before it is confirmed, so please keep your phone reachable.
• We pack the order and hand it to the carrier.
• We send you the tracking number.

Packaging

Liquids and veterinary preparations — amitraz solutions, formic-acid sprays — are sealed, wrapped and cushioned separately from the rest of the order, so that a leak cannot reach anything else. Strips and fumigation plates travel in their original sealed manufacturer packaging.

When the parcel arrives

Please open and inspect the parcel at the branch, in front of the carrier employee, before you leave. If anything is broken, leaking, missing or not what you ordered, ask the carrier to record it — that record is what makes a claim straightforward. Then call us on +380 93 336 98 79 and we will sort it out.

Questions

Phone +380 93 336 98 79, email [email protected], Monday to Sunday 09:00–20:00.